Privacy Policy

About this policy

This Privacy Policy applies to personal data handled by Destruc, operated by [INSERT LEGAL ENTITY NAME] (“Destruc”, “we”, “us” or “our”).

“Personal data” refers to information about an individual who can be identified from that information, or from that information together with other information to which we have or are likely to have access.

Personal data we may collect

Depending on how you interact with us, we may collect:

• Your name, business email address and telephone number.
• Your company name, job title and business contact details.
• Information contained in enquiry forms, WhatsApp messages, emails, telephone calls or other communications with us.
• Details relating to requested services, such as equipment categories, quantities, collection location and preferred collection timing.
• Technical information including IP address, device type, browser, referring page, pages visited and website interaction data.
• Marketing preferences and records of consent, where applicable.
• Any other information you voluntarily provide to us.

Please do not submit passwords, access credentials, confidential data stored on equipment, government identification numbers or other sensitive information through our website enquiry forms or WhatsApp unless we specifically request it through an approved process.

How we collect and use personal data

We may collect and use personal data to:

• Receive, assess and respond to service enquiries.
• Contact you about a quotation, collection or service request.
• Plan and administer IT disposal, IT asset disposition, data destruction, equipment recovery or related services.
• Maintain enquiry, customer and service records.
• Coordinate with personnel and authorised service partners.
• Operate, secure, troubleshoot and improve our website.
• Measure website performance and understand enquiry sources.
• Send service information or marketing communications where permitted and consistent with your preferences.
• Prevent fraud, misuse, security incidents or unlawful activity.
• Meet applicable legal, regulatory, accounting and record-keeping requirements.
• Establish, exercise or defend legal claims where reasonably necessary.

If we intend to use your personal data for a materially different purpose, we will provide an appropriate notice and obtain consent where required.

Who we may disclose data to

We do not sell your personal data. We may disclose relevant personal data to parties that help us operate the website, respond to enquiries or deliver requested services, including:

• Authorised employees and enquiry-handling partners.
• Contractors, collection providers and service partners involved in assessing or fulfilling a request.
• Website hosting, security, analytics, customer-management, communications and IT service providers.
• Professional advisers such as auditors, insurers and legal advisers.
• Government agencies, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.
• A successor or relevant party involved in a proposed business reorganisation, acquisition or transfer, subject to appropriate safeguards.

We seek to limit disclosure to information reasonably required for the relevant purpose and expect service providers handling personal data for us to protect it appropriately.

WhatsApp and enquiry handling

Our website may allow you to submit enquiry details before continuing to WhatsApp. Information entered into our website form may be recorded by Destruc so that we can track, respond to and assess the enquiry.

When you select the WhatsApp option, you will leave our website and interact with a service operated by WhatsApp or Meta. Your telephone number, profile information, message content and related metadata may then be processed under their own terms and privacy practices.

Enquiries may be received or followed up by an authorised Destruc representative or enquiry-handling partner. Access should be limited to personnel who need the information to respond to your request.

You should review WhatsApp’s privacy policy before using that service.

Cookies and website analytics

Our website may use cookies and similar technologies to operate essential functions, remember preferences, protect forms, measure traffic and understand how visitors use the website.

These technologies may collect information such as:

• IP address and approximate location.
• Browser, operating system and device information.
• Pages viewed, links selected and time spent on the website.
• Referring websites and advertising campaign information.
• Form submissions and conversion events.

You can control cookies through your browser settings and, where available, our cookie preference tool. Disabling certain cookies may affect some website functions.

Transfers outside Singapore

Some technology, hosting, communications or analytics providers may process data outside Singapore. Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that it receives a standard of protection comparable to that required under applicable Singapore data-protection law.

How we protect personal data

We use reasonable administrative, technical and organisational safeguards intended to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks.

No website, transmission method or storage system is completely secure. You should avoid sending confidential or sensitive information through ordinary website forms, email or WhatsApp unless an appropriate process has been agreed with us.

How long we retain personal data

We retain personal data only for as long as it is reasonably needed for the purpose for which it was collected, for legitimate operational requirements or to meet applicable legal and record-keeping obligations.

When retention is no longer necessary for legal or business purposes, we will take reasonable steps to delete, anonymise or otherwise cease retaining the personal data.

Your choices and rights

Subject to applicable law and any permitted exceptions, you may contact us to:

• Request access to personal data we hold about you and information about how it has been used or disclosed.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent previously given for a particular purpose.
• Ask us to stop sending marketing communications.
• Raise a question or complaint about our handling of personal data.

Withdrawing consent does not affect processing already carried out before the withdrawal. It may also affect our ability to provide a requested service where the relevant information is necessary for that service.

We may need to verify your identity before acting on a request. We will respond within the period required by applicable law or explain if additional time is reasonably needed.

Contact our Data Protection Officer

Contact our Data Protection Officer if you have a question, request or complaint relating to this policy or our handling of personal data.

Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The updated version will be published on this page with a revised effective date. Your continued use of the website after an update is subject to the revised policy.